Comments on: The Patient Experience Matters http://georgevanantwerp.com/2008/03/30/the-patient-experience-matters/ Topics Of Interest In Healthcare & Communications Fri, 10 Feb 2012 00:26:55 +0000 hourly 1 http://wordpress.com/ By: Healthcare Mystery Shopping http://georgevanantwerp.com/2008/03/30/the-patient-experience-matters/#comment-2974 Thu, 06 Nov 2008 17:28:20 +0000 http://patientadvocate.wordpress.com/?p=964#comment-2974 A lot of healthcare companies (including government organizations) are starting to use mystery shopping as a tool to hold people accountable service delivery. The AMA recently endorsed its use. I think this could be a great tool.

]]> By: MJ http://georgevanantwerp.com/2008/03/30/the-patient-experience-matters/#comment-2973 Thu, 06 Nov 2008 17:27:53 +0000 http://patientadvocate.wordpress.com/?p=964#comment-2973 A lot of healthcare companies (including government organizations) are starting to use mystery shopping as a tool to hold people accountable service delivery. The AMA recently endorsed its use. I think this could be a great tool.

]]> By: WorldHealthCareBlog.org » Interview With VP of Marketing At Humana: a hosted discussion on innovation in health care http://georgevanantwerp.com/2008/03/30/the-patient-experience-matters/#comment-2543 Mon, 21 Apr 2008 18:56:49 +0000 http://patientadvocate.wordpress.com/?p=964#comment-2543 [...] then asked about how they’re using JD Power and Forrester’s healthy studies. I was glad to hear that they had embraced the JD Power study and were working on [...]

]]> By: Interview with Phyllis Anderson (Humana) « Patient Centric Healthcare http://georgevanantwerp.com/2008/03/30/the-patient-experience-matters/#comment-2542 Mon, 21 Apr 2008 18:48:19 +0000 http://patientadvocate.wordpress.com/?p=964#comment-2542 [...] Recent Comments WorldHealthCareBlog.… on Book by Kaiser CEOAlli on Would You Use a Pharmacy …Richard Karpinski on Convergence: The White Space B…Alli on Reverse Auction for MDs /…Intentional | Audio … on The Patient Experience Ma… [...]

]]> By: Intentional | Audio Identity Blog » Sonic branding and identity in the healthcare experience http://georgevanantwerp.com/2008/03/30/the-patient-experience-matters/#comment-2468 Wed, 09 Apr 2008 18:01:56 +0000 http://patientadvocate.wordpress.com/?p=964#comment-2468 [...] thinking of the collective relationship we have with sound in the healthcare experience. Quoting George Van Antwerp at the Patient Advocate site: One of the more interesting experiments I saw in architecture school was where some students set [...]

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