Comments on: Automated Calls http://georgevanantwerp.com Topics Of Interest In Healthcare & Communications Mon, 21 May 2012 13:27:42 +0000 hourly 1 http://wordpress.com/ By: George Van Antwerp http://georgevanantwerp.com/strategic-healthcomm/automated-calls/#comment-2107 Sun, 10 Feb 2008 11:47:31 +0000 http://patientadvocate.wordpress.com/automated-calls/#comment-2107 Jack – I appreciate you reading and providing feedback. I will disagree with the self-service point. For many calls that are simply providing a message which doesn’t require interaction, it makes lots of sense to use a self-service platform.

The world has changed where people can write applications without learning how to code. Lots of technology solutions offer widgets, objects, drop and drag, or plug and play type solutions. Not right for every situation, but for many situations, they can address your first tier solution.

I do agree that simply providing a tool without directions would be an issue. But, providing a platform with sample calls, training, access to voice talent for recording, and access to support as needed can save money for the client.

]]> By: Jack Harraghy http://georgevanantwerp.com/strategic-healthcomm/automated-calls/#comment-2106 Sat, 09 Feb 2008 17:16:35 +0000 http://patientadvocate.wordpress.com/automated-calls/#comment-2106 Excellent boilerplate for vendor comparison in the IVM space. Let me add one more…does the vendor chirp on and on about “self service”? If so, what exactly do they mean…true ASP web access with “do it yourself” scripting, voice recording and call pacing? If so , beware…the IVM technology is best managed by experienced vendor staff, who exhibit a quick response to customer change requests (see #5 and #6 above). As seductive as self serve is, would you perform root canal syrgery on yourself?

]]> By: Coordinated Communications « Patient Centric Healthcare http://georgevanantwerp.com/strategic-healthcomm/automated-calls/#comment-2025 Tue, 15 Jan 2008 17:48:52 +0000 http://patientadvocate.wordpress.com/automated-calls/#comment-2025 [...] Automated Calls [...]

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