Healthcare Decisions

I will get this roughly right, but I was talking with a non-healthcare person a few days ago.  He has built several successful companies and was studying the healthcare industry.  He described healthcare decision making as “passively aggressive, supposedly consensus driven”. 

istock_decision-cube.jpgAs anyone in the industry knows, it is not always a logical process given all the different constituents, the embedded processes, the historical momentum, the confusing data, and many different frameworks (e.g., clinical versus financial).

It made me think of a quote by  who wrote several books on great companies.

“No major decision that we’ve studied was ever taken at a point of unanimous agreement.”

I agree.  Companies can’t focus on consensus.  They need to focus on open debate and then come to a decision which the company rallies around.

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