Process Opportunity Prioritization

As you get your BPM project(s) to production, you will quickly see the tangible benefits and numerous opportunities will come to the surface.  How do you move to prioritize those?

There are several approaches including simple 2×2 quadrants that rank projects based on percent automation versus frequency of use.  Companies can also use the Kano Model from Six Sigma.  The Kano Model looks at how different attributes relate to customer satisfaction and help companies drive for “delighting” their customer.

Another framework from my E&Y days that I like lays out attributes based on potential value and ability to execute.  Each of these attributes (see below) is then rated on a 1-5 scale which can be weighted.  The projects are then ranked base on total score.  Some of the attributes in these two areas include:

1. Strategic alignment
2. Financial impact
3. Customer satisfaction impact
4. Competitive status
5. Organizational readiness
6. Proven technology
7. Time and resources required

Identifying the right attributes for a company should be driven by an understanding of the corporate strategy and the metrics that drive that strategy.