Sad Example of Poor Customer Service

Assuming it is real…This is one of the worst stories I have seen about claims denial.  Not only is it insulting, but it also shows how frustrating the process can be.  (BCBSKC complaint)

“we have had Blue Cross and Blue Shield of Kansas City for less than three months, they have denied every claim we have submitted to them. EVERYONE!”

BTW – The blog here (The Consumerist) is pretty interesting.  You might enjoy some of the entries:

1. Launching an e-mail campaign to get something resolved at a company.  (I have done exactly what they describe numerous times with great success.)
2. Saving money on prescriptions by paying cash.  (Yes this can work, but you lose visibility for drug-drug interactions if you use multiple pharmacies and a lot of pharmacies charge you more then the drug costs not less…but it can work.)
3. Sample letter for appealing an insurance claim.  (Seems interesting.)