June 18, 2008 
Just to continue on the Sprint story I posted the other day. The response time to get a live person was 5 days (but only 3 business days). I then received an e-mail and a voicemail message. Interestingly, when I call back the individual’s direct dial number (nice), her voicemail says “from the office of dan@sprint.com”. I am not sure if I will get the context to help relay my story to healthcare, but I look forward to the conversation.
Good afternoon Mr. Van Antwerp,
I am certainly happy to hear that you are enjoying the simply everything plan. I called and left you a message on your voice mail with my contact information. If you would like to call me that would be just fine. I am here Mon-Fri from 8 AM to 4 PM eastern time.
Thank you for your loyalty. We really do appreciate it. Have a great evening.
Sincerely,
Her Name
Sprint
Enabling Healthy Decisions 
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