October 21, 2011 
I got to catch up with one of my first bosses tonight. He taught me a lot about strategy, consulting, and people.
One of the lessons I never forgot was about communicating. I don’t always do it, but he used to tell me two things:
- If you’re going to leave me a voicemail, tell me the key points in the first 30 seconds.
- If you send me an e-mail, make sure you get to the point in the first few sentences. I’m only going to look at what I see in the window in outlook and won’t open it.
What did I learn?
- Think ahead about what I’m going to say.
- Layout my key points and why to listen to the rest of the message (or read the entire e-mail)
- Just provide enough information to justify a call or meeting
I’m always surprised at how people talk on and on in voicemails and e-mails. I’m sure I do sometimes also, but I’ve tried to continue to practice what I learned years ago.
Enabling Healthy Decisions 
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