Consumerism Impact on Productivity

Several years ago, I read an article in CFO magazine that talked about the drag on employee productivity that healthcare consumerism could have. I saw a factoid the other day that said that fantasy football could cost US organizations as much as $4,675,000,000 this season now that there are 13.6M fantasy footballers that devotes something like 2 hours per day to their teams. Now, of course 40% say that fantasy sports creates camaraderie, but I think there are cheaper options.

So, I am surprised that I haven’t seen more about what happens to consumers and workplace productivity as patient own more responsibility. If I have to research quality and price and make more decisions, I am likely to use more time to do this which will drag over into my work time directly or indirectly. I would love to find a study of this if anyone has seen it.