Wait: I am still at the drive-in

Sometimes it’s nice when content just comes to you by doing your daily routine. For a host of reasons, we use two pharmacies. Our grocery store where I know the pharmacists by name and even socialize with one of the two that lives down the street from us. (A sign that I am either friendly or have had sick kids.)

On the other hand, when we have the kids in the car or it is raining, we often go to the local Walgreens which is open 24×7 and has a drive-thru. A few months ago, I was at the Walgreens clinic and was impressed to watch their pharmacist interact with patients on a very personal level.

Last night, I was shocked at my experience with the technician. Here is the quick story in bullets (which is how I think):

* Drive up to pick up medication.
* She says hello. I tell her why I am there and send my credit card.
* I look down at my Blackberry and next thing I know I hear the box coming down with my son’s antibiotic.
* The box opens and the prescription falls out and into a big puddle on the ground.
* I get out of the car and pick up the muddy prescription.

So…what’s wrong with this picture???

* The pharmacy tech never offered me any counseling or asked if I had any questions.
* The tech never said good-bye or thank you for your business.
* The tech left the window as soon as she put the medication in the box and never saw the problem I had getting out of the car and picking up a wet, muddy prescription bag.

I don’t think of this as a Walgreen’s issue, but a technician issue. Clearly not a customer focused person.

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