EPS for EPS

Express Scripts used to have a business line called Practice Patterns Sciences (PPS) which focused on using medical and pharmacy data to predict trends, improve costs, and improve outcomes.  This was back in the late 90s and probably ahead of its time.

I was talking with one of the people that was on that team yesterday and thought how similar that was to a lot of what I talk about.  So, I will call it Employee Pattern Sciences or Patient Pattern Sciences.  But, if I stick with the EPS, then it makes a clear point about focusing on Employee Patterns of behavior to drive Earnings Per Share.

Any communication should have a clear ROI on it.  Building those and working to understand how to improve the business is where a lot of the fun is.  When you really understand data and metrics, you can start to see how one action can drive another action.

For example, does better communications drive healthy outcomes?  If yes, does that decrease absenteeism?  If yes, there is a clear ROI.