I found this new blog (Customer Experience Matters) and thought I would share it. It is written by Bruce Temkin who works for Forrester Research.
To get you started, here are a few posts I think you would enjoy:
October 27, 2008 by George Van Antwerp
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I found this new blog (Customer Experience Matters) and thought I would share it. It is written by Bruce Temkin who works for Forrester Research.
To get you started, here are a few posts I think you would enjoy:

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