The Power Of A Name

Believe it or not…Cows with names produce 68 more gallons of milk a year (according to Newcastle University in the UK).

So what does that mean for you?  Imagine how important it is to treat your customers as people…or your employees.  Think about that personal experience when you interact with a member.  If you’re the consumer, think about how it makes you feel when you get a general message from your healthcare provider.  Isn’t it better when it’s personalized to you?

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