Looking Back – 1999 MCO Web Survey

Back in 1999, I was working at Ernst & Young LLP helping MCOs (managed care organizations) figure out what they should do about the Internet as “eCommerce” was all the buzz.

I came across an old presentation this morning.  In it was a survey we did of how companies were using their websites at the time (n=64):

• 84% had a provider directory online
• 82% had job postings online
• 72% had health links on their website
• 63% allowed you to e-mail customer service
• 48% allowed you to e-mail provider relations
• 45% provided member services news
• 35% provided provider relations news
• 25% provided their formulary
• 20% provided clinical guidelines
• 18% allowed you to verify coverage
• 18% allowed you to check claims status
• 15% allowed you to verify benefits

(Note: Exact values are approximate as the chart only showed increments of 10%.)

I’m not sure, but I would hope that this was 100% on all of these by now.