March 29, 2011 
To me, this survey has three major themes:
- People are still hesitant to communicate with their MDs using social media [not that surprising].
- People are slow to use the web even for administrative functions [why].
- Hispanics are much more willing to use technology to engage their provider [why].
Some of the data:
- 85% would not use social media or instant messaging channels for medical communication if their doctors offered it.
- Only 11% of respondents said they would take advantage of social media such as Twitter or Facebook to communicate with their doctor.
- Only 20% said they would use chat or instant message.
- 52% said they would confer via e-mail. (versus 89% of Hispanics)
- Only 48% said they would pay their physician bills online.
- 72% would take advantage of a nurse line if it was offered by their doctor.
Enabling Healthy Decisions 
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