Provider Satisfaction From ACSI

The American Customer Satisfaction Index (ACSI) is out with their new data.

One area they track is providers. In that group, satisfaction has generally continued to rise over the past 15 years Here’s what they found:

– patient satisfaction is 78.4 overall
– satisfaction for ambulatory care including visits to MDs and dentists is 80
– ER satisfaction is a drag on the sector at 72 which is up 13%

“Improvements in ER wait times and the quality of inpatient care, combined with a trend toward more outpatient treatments and shorter hospital stays, appear to have contributed to a better overall experience for patients.”

No comments yet... Be the first to leave a reply!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: