Provider Satisfaction From ACSI

The American Customer Satisfaction Index (ACSI) is out with their new data.

One area they track is providers. In that group, satisfaction has generally continued to rise over the past 15 years Here’s what they found:

– patient satisfaction is 78.4 overall
– satisfaction for ambulatory care including visits to MDs and dentists is 80
– ER satisfaction is a drag on the sector at 72 which is up 13%

“Improvements in ER wait times and the quality of inpatient care, combined with a trend toward more outpatient treatments and shorter hospital stays, appear to have contributed to a better overall experience for patients.”

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