I was up and ready to try the new healthcare exchanges at HealthCare.gov this morning. While it started well with a nice GUI (graphic user interface), it went downhill from there.
Once I got in, it was busy so I had to hold.
Then, when I tried to create a username and followed the directions, it wouldn’t accept my username.
And, finally, when I got through it all, it wouldn’t accept who I was to let me proceed.
If everyone else has a similar experience, this is either going to be a miserable failure or the call centers are going to be lit up with phone calls and huge waits. I guess to answer the question that the CEO of BCBS of NC poised the other day…this won’t reflect badly on the plans because I can’t even get far enough into the process to see what plans participate.
The one positive (other than the design) was that the terms and conditions were ridiculously simple!