Commit. Don’t Just Try.

These were the words from Liz Murray (Homeless to Harvard) at the SMG Summit.  I am not sure of the context since I saw it in a summary in Chain Store Age this morning, but I think it is relevant in healthcare in so many ways.

• Commit…don’t just try to build a focus on the patient.
• Commit…don’t just try to understand how your processes impact the patient.
• Commit…don’t just try to focus on outcomes over ROI.
• Commit…don’t just try to create a positive, personalized experience for each member.
• Commit…don’t just try to be responsive, timely, and meet the service needs of your patients.
• Commit…don’t just try to improve.