Commit. Don’t Just Try.

These were the words from Liz Murray (Homeless to Harvard) at the SMG Summit.  I am not sure of the context since I saw it in a summary in Chain Store Age this morning, but I think it is relevant in healthcare in so many ways.

  • Commit…don’t just try to build a focus on the patient.
  • Commit…don’t just try to understand how your processes impact the patient.
  • Commit…don’t just try to focus on outcomes over ROI.
  • Commit…don’t just try to create a positive, personalized experience for each member.
  • Commit…don’t just try to be responsive, timely, and meet the service needs of your patients.
  • Commit…don’t just try to improve.

No comments yet... Be the first to leave a reply!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: