Pharmacy Kickoff At #RESULTS2011

I’m currently presenting at our client event (see twitter hashtag #results2011 for real-time comments). My presentation is an extension of my white paper on the future of the PBM / pharmacy industry along with a blend of data from our annual client survey and Silverlink Communications best practices with a focus on our work around medication adherence. It also builds on my thoughts from NCPDP that I shared late last year.

Here are a few of the points I touch on:

• Avoiding being commoditized by adding value
• Keys to success with a focus on:
  • Evidence-based approaches
  • Consumer engagement
  • Patient experience
  • Cross-channel coordination
• Adherence and other priorities
• How to use SMS to drive self-service
• An approach to condition management in hypertension and diabetes
• Focus on the “un-engaged” but don’t forget about the engaged consumers
• Case studies and research around adherence
• Timing and sequencing of direct mail, automated calls, and e-mail
• Measuring “trust”

Here’s a teaser of some of the slides I’m presenting: